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Chronic condition

Thyroid Conditions

A thyroid condition means the gland at the base of your neck is making too little thyroid hormone (hypothyroidism) or too much (hyperthyroidism), which changes the pace your whole body runs at.

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Understanding the condition

Your thyroid is a small gland at the base of your neck, in front of the throat. It makes hormones that set the pace of your metabolism, including your heart rate, blood pressure, body temperature and weight.1 It can go wrong in two directions. An underactive thyroid (hypothyroidism) makes too little hormone, so things slow down: tiredness, feeling the cold, constipation, weight gain, dry skin and low mood.2 An overactive thyroid (hyperthyroidism, also called thyrotoxicosis) makes too much, so things speed up: palpitations, sweating, tremor, weight loss and trouble sleeping.3,6

The most common cause of an underactive thyroid in Australia is Hashimoto's disease, where the immune system attacks the thyroid.2 Autoimmune conditions tend to travel together, so type 1 diabetes, coeliac disease and hypothyroidism turn up in the same person often enough that having one may raise the chance of another.7 Symptoms are also easy to put down to something else, which is part of why an underactive thyroid can be hard to pick up early.5 A blood test settles it. Your GP orders thyroid function tests, starts treatment, adjusts the dose against those results and refers you to an endocrinologist when the picture calls for it.2,3

PDC clinicians do not diagnose thyroid conditions and do not change doses. Our pharmacists help with the day to day of taking it. Thyroxine is absorbed poorly if it has company. It is usually taken as soon as you wake, at least 30 to 60 minutes before breakfast.4 Other medicines and supplements, including vitamins and minerals, change how well it works, so they belong at a different time of day.4 Brands are not always interchangeable, so tell your pharmacist which one you use.4 A dose can take four to six weeks to show its full effect.4

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Thyroid Conditions

What to look out for, and how we help

Symptoms are a guide, not a diagnosis. Your GP confirms the diagnosis; our team helps you manage it day to day.

What you might notice

  • Underactive thyroid: tiredness that rest does not fix, feeling the cold, constipation, weight gain, dry skin, thinning hair, muscle aches and low mood.
  • Overactive thyroid: palpitations, feeling hot and sweating, tremor, anxiety, unexplained weight loss, loose bowels and poor sleep.
  • A swelling at the base of the neck (a goitre), or a lump you can feel, which can come with either direction.
  • With Graves' disease, the eyes can protrude or bulge, known as thyroid eye disease.
  • Signs of too much thyroxine: palpitations, sweating, anxiety and rapid unexplained weight loss. Tell your GP and have your levels checked. Do not adjust the dose yourself.
  • Urgent: if you take an antithyroid medicine, carbimazole or propylthiouracil, and you develop a fever, sore throat, mouth ulcers or a skin rash, see your doctor immediately and ask for a full blood examination, because these medicines can rarely drop your white cell count. Tell your doctor immediately about severe fatigue, abdominal pain or yellowing of the skin or eyes as well. Call 000 for an ambulance for a fever with a racing heart, vomiting and confusion or delirium (thyroid storm), or for drowsiness sliding towards unconsciousness with slow breathing and a low body temperature (myxoedema coma). Both are life threatening emergencies.

How our team helps

  • Pharmacist medication support: a pharmacist goes through your thyroid medicine with you, works out a time of day that fits your routine, maps which supplements and other medicines have to move away from the dose, and writes down the questions worth raising with your GP. Dose decisions stay with the prescriber.
  • Accredited Practising Dietitian consultations for the eating side of a thyroid condition: weight that has shifted, constipation, and whether the supplements you are taking are helping or getting in the way of your medicine.
  • Health and nutrition checks, so changes in weight, blood pressure and how you are tracking are written down between GP appointments.
  • ESSA accredited exercise physiology, one to one or in a group, to rebuild activity at a pace that suits you once your prescriber is happy for you to step it up.
  • Credentialled Diabetes Educator consultations if you live with type 1 diabetes alongside an autoimmune thyroid condition, working within your prescriber's plan.
  • Telehealth across every discipline, NDIS, DVA and WorkCover WA, and visits to residential aged care facilities and Support at Home clients.

Your PDC care team

The teams and services that most often support people with this condition. They work from one shared plan, and one GP referral reaches all of them.

Allied health teams

Pharmacy
Pharmacy
Allied health team
Pharmacy
On-site pharmacy services providing expert medication management, diabetes supplies, and health consultations.
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Diabetes Education
Diabetes Education
Allied health team
Diabetes Education
Expert guidance from Credentialled Diabetes Educators for all types of diabetes including Type 1 diabetes, Type 2 diabetes, gestational diabetes, and all diabetes technology.
Read more

Dietitian
Dietitian
Allied health team
Dietitian
Personalised nutrition advice from Accredited Practising Dietitians to help manage blood glucose levels, weight management and overall nutritional health.
Read more

Exercise Physiology
Exercise Physiology
Allied health team
Exercise Physiology
Safe, effective exercise programs designed by Accredited Exercise Physiologists for chronic condition management.
Read more

Related services

Related conditions

See all conditions

Sources and clinical review

This page follows current Australian guidance: Healthdirect Australia's thyroid and thyroid medicines information, and Hormones Australia from the Endocrine Society of Australia on hypothyroidism and hyperthyroidism. Diagnosis, prescribing and all dose changes sit with your GP or endocrinologist.

  1. Healthdirect Australia. Thyroid problems. 2024. https://www.healthdirect.gov.au/thyroid-problems
  2. Healthdirect Australia. Hypothyroidism (underactive thyroid). 2024. https://www.healthdirect.gov.au/hypothyroidism
  3. Healthdirect Australia. Hyperthyroidism (thyrotoxicosis). 2024. https://www.healthdirect.gov.au/hyperthyroidism
  4. Healthdirect Australia. Thyroid medicines. 2025. https://www.healthdirect.gov.au/thyroid-medicines
  5. Hormones Australia (Endocrine Society of Australia). Hypothyroidism. 2024. https://www.hormones-australia.org.au/endocrine-conditions/hypothyroidism/
  6. Hormones Australia (Endocrine Society of Australia). Hyperthyroidism. Last reviewed 2023, modified 2023. https://www.hormones-australia.org.au/endocrine-diseases/hyperthyroidism/
  7. Diabetes Australia. Type 1 diabetes and Addison's disease. 2022. https://www.diabetesaustralia.com.au/blog/addisons-disease/
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Common questions

When should I take my thyroxine?
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Once a day, on an empty stomach, as soon as you wake and at least 30 to 60 minutes before breakfast. Most people find first thing on waking, with water only, is the easiest way to make that happen. Pick a time you can repeat every day, because a routine you can keep is easier than one you have to remember. If mornings genuinely do not work for you, ask your pharmacist or GP what else is possible.

Can I take my calcium or iron tablet at the same time as my thyroid medicine?
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Not at the same time. healthdirect's advice is to avoid taking other medicines, including supplements, at the same time as levothyroxine, because some medicines, vitamins and minerals change how well thyroid medicines work. Take them at a different time of day instead. A pharmacist can lay your day out so everything still gets taken, just not together.

I am still tired on my thyroid medicine. Can the dose be changed?
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Only your prescriber changes it, and the decision is guided by a blood test rather than by how you feel on the day. It can take four to six weeks for a dose to show its full effect, and finding the right dose often takes a few rounds. Once your dose is settled, a yearly check is usual. If symptoms persist on treatment, your GP may refer you to an endocrinologist.

I have type 1 diabetes. Am I more likely to have a thyroid condition?
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Autoimmune conditions tend to travel together. Diabetes Australia notes that type 1 diabetes, coeliac disease, hypothyroidism and Addison's disease are all autoimmune, and that being diagnosed with one may increase the chance of developing another. Ask your GP whether thyroid blood tests belong in your regular reviews. Our Credentialled Diabetes Educators can help you track symptoms and raise them, but testing and diagnosis are the GP's call.

Does it matter which brand of thyroid medicine I get?
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It can. Not all brands of thyroxine can be swapped for each other, so your pharmacist needs to know which brand you are on and should keep you on it unless your prescriber says otherwise. Mention it every time you fill a script, including at a pharmacy you do not normally use. Some brands also need to be kept in the fridge, so check the storage instructions.

Not sure where to start?

Tell us what is going on and we will point you to the right discipline, or to more than one. Most people start with a single appointment and leave with a plan the rest of the team can see.

Or go straight to a service

Phone (08) 6110 0570 · Medicare, NDIS, DVA and private options across our services

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