Accessibility

We are working to the Web Content Accessibility Guidelines version 2.2 at level AA. That is the standard referenced by the Australian Government Digital Service Standard and the one the Australian Human Rights Commission points to in its guidance on the Disability Discrimination Act 1992.

• Body text is checked to a contrast ratio of at least 4.5 to 1 against its background, including on our dark and gradient panels.
• Every interactive control is at least 44 by 44 pixels, so it can be used with a tremor or reduced sensation.
• Everything that can be done with a mouse can be done with a keyboard, and the focus outline is always visible.
• Anything that appears on hover also appears on keyboard focus, and is shown by default on touch screens.
• Images carry alternative text, and decorative images are hidden from screen readers.
• Every page has one main heading and a logical heading structure underneath it.
• Animation and movement respect the reduce motion setting in your operating system.
• Text is real text, never a picture of text, so it can be enlarged, read aloud or translated.

We are being straight about this rather than claiming full conformance.

• Some documents in our resources library are older PDFs that are not yet tagged for screen readers. We are replacing them progressively. Ask us and we will send you an accessible version.
• Some third party tools embedded in our site, including our booking system and payment provider, are outside our control. We have raised accessibility with those providers, and we can complete any booking or payment for you over the phone.
• We have not yet completed an audit with users of assistive technology. That is planned.

If anything here does not work for you, we will provide it another way at no cost. That includes large print, plain English, a phone call, an interpreter, or a longer appointment. Interpreting is available through the Translating and Interpreting Service on 131 450, and the National Relay Service is available on 133 677.

If you hit a barrier on this site, please tell us. It helps us fix it for the next person.

Email admin@pdchealthhub.com.au or call (08) 6110 0570. Tell us the page, what you were trying to do, and what happened. We will acknowledge within 5 business days and tell you what we are going to do about it.

If you are not satisfied with our response, you can contact the Australian Human Rights Commission at humanrights.gov.au.

Accessibility information for each clinic, including parking, step free access and accessible bathrooms, is on the individual location pages. If the detail you need is not there, call us and we will check before your appointment.